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Avignon Global
Knowledge Base

Frequently Asked Questions

Quick answers for account access, requests, documents, and billing.

Account & Portal Access

How do I create a client account?

Use the client registration page. The Avignon team will review your account before portal access is enabled.

Why is my account pending approval?

Accounts are reviewed before client access is activated to protect private request and document areas.

Can I browse services before registering?

Yes. The public services catalog and knowledge base are available before login.

Consultation Requests

How do I submit a consultation request?

Use Smart Consultation, answer the questions, review the recommendation, and submit your inquiry.

What happens after I submit an inquiry?

The Avignon team reviews your submission and may contact you for clarification, documents, or client registration.

Can I request a service not listed?

Yes. Choose General Consultation or explain the request in the message field.

Documents

What file formats may be requested?

Common documents include PDFs, spreadsheets, IDs, authorization forms, screenshots, contracts, invoices, and supporting evidence.

Should I upload sensitive files publicly?

Sensitive documents should be uploaded inside the approved client portal when possible.

Can I submit an inquiry without documents?

Yes. Avignon can advise what documents may be needed after reviewing your inquiry.

Billing

Can I ask for pricing first?

Yes. Submit a smart inquiry and request pricing guidance or a custom plan.

Are all services fixed price?

No. Many services are case-by-case or custom depending on scope, jurisdiction, and complexity.

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